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??首先從外觀上看職工的儀容表面是否符合店內的要求。其次，要查詢職工的言行舉止是否符合規范。要讓職工是在對顧客效能中要了解了解自己代表著什么，不要把自己習氣以一種很天然的行為表現出來，由于你代表的不是你個人，而是你的公司，你的串串香店。

??再次，店內職工在處理工作時，必定要把串串香店放在的角度上去思考問題，解決問題，而不該站在自己的角度上，要記住“在其位謀其政”。串串香店的管理者對我們表現的短少進行提出、責怪時，要虛心接受，要有有則改之無則加勉的心態去傾聽管理者的教訓。

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